All posts by Mandy Beroza

DRP – Getting you Back on the Road!

Auto Body Xperts is a DRP (Direct Repair Program) for over 20 different insurance companies. So what does that mean? That means that they trust us and our work to allow us to do the estimate for them.

At our Hudsonville location, a tow company rents and operates out of part of our building. So vehicles they tow in wait in our lot. This towing company brought in a vehicle that was in an accident on Friday. They owner of the vehicle contacted their insurance company and had to wait for the insurance company to come and do an estimate on the vehicle. It took one week until an adjuster for the insurance company was able to look at the vehicle.

As we all know, being without a vehicle is a major inconvenience. That is why it is important to take your vehicle to a Body Shop that is a DRP for your insurance company. In the story above, if that customer would have said they wanted Auto Body Xperts to look over their vehicle, they could have received an estimate the day of the accident from us rather than having to wait a week.

So if you are in an accident, let your insurance company know that you are taking your vehicle to Auto Body Xperts!

Contests!

 

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We have a few contests running right now!

Stop in any Auto Body Xperts location before Feb 14 to guess how many candy hearts are in the jar! If you are the closest guess, then you will win a $25 restaurant gift card!

Super Bowl VII is coming up!  Submit your guess for the final score at the link below, if you are the first to guess the correct score, then you will win a free full vehicle detail and 12 hand car washes! Submit your guess by noon on Sunday, February 4!

http://docs.google.com/forms/d/e/1FAIpQLSf21PuhY2xmqrz70blsNWuoldlMF1Me28R4gLLJ4mZfKrvpJg/viewform?usp=sf_link

 

Silent Auctions/Fundraiser

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Do you have a Silent Auction or Fundraiser coming up? Please email Elizabeth at , we would love to donate a detail package to you to help support the cause!

 

 

 

Going the Extra Mile

A very common thing we hear from customers is, “I went to Body Shop A and Body Shop B for an estimate on my vehicle and the estimated cost of repair was very different!” Which is true, some body shops do very dramatically in price. Which is something we want to warn people on, it is important to remember that when it comes to body work, cost does directly relate to the quality of work.

Auto Body Xperts is a big believer that customers can receive high quality work for a reasonable cost. That is why Auto Body Xperts is a DRP (Direct Repair Program) for over 20 different insurance companies. So what does that mean? That means that those insurance companies trust us and our work, they know we will take good care of their customers so they allow us to do the estimate on the vehicle. Normally the insurance company will send a adjuster to come look at the vehicle in addition to the body shop looking it over. With the DRP, they trust us to look it over for them. We record the damage and send our estimate along with pictures of the damage to them so they don’t have to come look at the vehicle, which then saves time for the customer and then their vehicle can be repaired sooner.

We take pride in the extra steps we take to help our customers. We understand that although some of these steps may seem minor but in the end, they really do help provide the highest quality work for our customers. Here is a link that shows a walk through of our vehicle repair process to give you a quick view of what is being done on your vehicle when it is in our care.

https://autobodyxperts.com/going-extra-mile-vehicle-repair-process/

Going the Extra Mile – The Vehicle Repair Process

A very common thing we hear from customers is, “I went to Body Shop A and Body Shop B for an estimate on my vehicle and the estimated cost of repair was very different!” Which is true, some body shops do very dramatically in price. Which is something we want to warn people on, it is important to remember that when it comes to body work, cost does directly relate to the quality of work.

Auto Body Xperts is a big believer that customers can receive high quality work for a reasonable cost. That is why Auto Body Xperts is a DRP (Direct Repair Program) for over 20 different insurance companies. So what does that mean? That means that those insurance companies trust us and our work, they know we will take good care of their customers so they allow us to do the estimate on the vehicle. Normally the insurance company will send a adjuster to come look at the vehicle in addition to the body shop looking it over. With the DRP, they trust us to look it over for them. We record the damage and send our estimate along with pictures of the damage to them so they don’t have to come look at the vehicle, which then saves time for the customer and then their vehicle can be repaired sooner.

We take pride in the extra steps we take to help our customers. We understand that although some of these steps may seem minor but in the end, they really do help provide the highest quality work for our customers. So here is a walk through of our vehicle repair process to give you a quick view of what is being done on your vehicle when it is in our care.

 

The Vehicle Repair Process:

1. Estimate: Before the repair process can start, the vehicle will need to be brought in to receive an estimate. This is an important step because it allows us to provide estimate of cost to repair the vehicle. 

2. Schedule: After the customer receives the free estimate, they can schedule the vehicle to come in for the repair!

3. Order parts: Once the vehicle is scheduled for repair, our estimators and production manager work together to make sure all parts that are needed for the repair are here when the vehicle is dropped of to be repaired so they customer isn’t waiting on parts, causing them to have to wait longer for their vehicle to be repaired

4. Drop off vehicle: At the scheduled vehicle drop off, customers can then pick up their free rental car!

5. Washing the Vehicle:

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Once the customer drops off the vehicle, it is washed before our estimators look over the vehicle. This is an important extra step we do. By hand washing the vehicle, it allows us to see the full extent of the damage before the vehicle is repaired. 

 

 

 

6. Mark and Record Vehicle Details:

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At this time, our estimates go over the vehicle completely. They will record the vehicle’s details (such as how many miles it has, confirming the VIN number, etc) and mark the damage on the car. A paint marker is used to mark the damage on the car being repaired. At the time, the whole vehicle is inspected for unrelated damages (such as dents, scratches, etc), then the customer is contacted with an estimate for the unrelated damage to see if they would like that repaired as well while the vehicle is in the shop.

 

 

7. Pulling Parts:

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While the estimator is looking over the vehicle, our Production Manager pulls the parts for the repair from our part room and brings them over to the Body Tech who will be working on the vehicle.

 

 

 

8. Repair Process:

Then the repair process starts where the Body Techs and Painters work on the vehicle.

IMG_20171219_164612462A) Body Work: During this step, our body techs repair what they can on the vehicle and replace any parts that are beyond the point of being repaired.

 

 

 

IMG_20171220_095604471B) Painting: After the vehicle is worked on, the painters will paint the vehicle and any parts that go on the vehicle. As you can see in the pictures, the front bumper had to be replaced on the vehicle, so that was painted as well as the vehicle so the colors are a perfect match for the vehicle. Painting is great step that shows the extra steps Auto Body Xperts takes when repairing vehicles. Many body shops will blend the paint in rather than repainting the whole panel. Although that may save a tiny bit of money on labor and paint, over time, that short cut will show on the vehicle. As you can also see from the picture, the door handle has been removed. This is another way some body shops cut corners to save time, they will leave the handle on and tape it off. Because of the location of the handle, it is hard to get good paint job with it still on there so Auto Body Xperts removes the handle before painting so we can provide the highest quality work for our customers.

C) Reassemble: After everything is painted, it is brought back to the Body Tech who will reassemble the vehicle.

9. Detailed: After the vehicle is done being repaired, the outside and inside of the vehicle is detailed for the customer. We understand that being without your vehicle is a inconvenience, that is why we provide free loaner cars while your vehicle is being repaired and clean the entire vehicle before it is returned. After it is cleaned, our Production Manager looks over the vehicle to make sure the vehicle meets our expectations to provide the highest quality of work.

10. Delivery:

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Then the vehicle is done! Throughout all of the different steps, the customer is kept in the loop on the progress of the vehicle through phone calls, text alerts, or email notification (whichever one the customer prefers). Once the vehicle is repaired, customers are set up in the reward program with us. Many customers right away have earned enough points for free hand car washes and a vehicle detail!

 

 

We hope this provides some incite into the vehicle repair process at Auto Body Xperts. If you ever have any questions about the work being done, the process, etc, please ask!

January 2018 Newsletter

Languages

Now at the top of our website, you can customize our website to the language you would prefer!

 

Big Boy Shows

Our Big Boy Car Shows are back! This will be our 5th year having our annual car shows at Big Boy in Grandville. The three dates are June 14, July 19, and August 23! Auto Body Xperts will be running the first car show! There will be awards, a Pin Up Contest, DJ, food specials at Big Boy and more!

 

Veterans

Auto Body Xperts is very grateful for our veterans! All veterans receive free hand car washes at all of our locations. If you are a veteran, stop on by and let us serve you!

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Closed Jan 26 at 4pm

On Friday, January 26, all locations will be closing at 4pm for a company party. We will reopen at 8am on Monday, January 29.

 

Blogs

Being in an accident is a stressful time, it’s hard to know what to do once you’ve been in an accident. So we want to help! See www.autobodyxperts.com/news/ for xpert tips on what to do after you’ve been in an accident and see more xpert tips on other topics!

 

Hiring

Auto Body Xperts is always growing and adding people to the Auto Body Xperts Family! Apply today online at www.autobodyxperts.com/job-opportunities/ or stop in any of our locations today to fill out an application!

You’ve been in an accident, now what?

Here are the steps of what to do if you have been in an accident and the vehicle isn’t drivable.

1. Call the police so they can make a police report. It is not needed for the repair side of the process but many insurance companies would like to see a police report from the accident.

2. When at the accident, tell the police officer and tow truck driver that you would like your vehicle brought to Auto Body Xperts.

3. Call your insurance company and let them know you have been in an accident and that your vehicle is going to be brought to Auto Body Xperts.

4. Call Auto Body Xperts and let us know that your vehicle is on the way. At this time we will record your information so once the vehicle gets here, we can look over the vehicle and send you an estimate.

Here are the steps of what to do if you have been in an accident and is still drivable.

1. Call the police so they can make a police report. It is not needed for the repair side of the process but many insurance companies would like to see a police report from the accident.

2. Call your insurance company and let them know you have been in an accident.

3. Stop in any Auto Body Xperts location to receive a free estimate.

If the vehicle isn’t totaled:

5. After you receive your estimate and decide to continue with the repair process, you will need to stop in and sign forms at some point before the vehicle is scheduled to start the Repair Process.

6. Then the Repair Process starts at the scheduled time and you can pick up your free loaner at this time.

After the Repair Process is finished, you will be able to pick up your vehicle.

If unfortunately, the vehicle is totaled:

From this point on, you will work with your insurance company and they will walk you through the different options you have to move forward.

 

If the vehicle isn’t totaled:

4. If you decide to continue to have your vehicle repaired, then you will schedule your vehicle to start the Repair Process.

5. Once Repair Process starts at the scheduled time and you can pick up your free loaner at this time.

6. After the Repair Process is finished, you will be able to pick up your vehicle.

If unfortunately, the vehicle is totaled:

From this point on, you will work with your insurance company and they will walk you through the different options you have to move forward.

 

 

Throughout the whole process, Auto Body Xperts will be there to walk you through the process and answer any questions you may have.